Terms & Conditions

Alexiane Tessier Coaching – Sole proprietorship
VAT not applicable – Article 293 B of the French General Tax Code

 

Article 1 – Identification of the Service Provider

These Terms and Conditions are issued by:

 

Alexiane Tessier, sole proprietor operating under the trade name “Alexiane Tessier Coaching”,
SIRET number: 993 399 450 00028
Email address: contact@alexiane-tessier-coaching.fr

 

Hereinafter referred to as the “Service Provider”.

 

Article 2 – Scope of Application and Definitions

These Terms and Conditions govern all coaching, personal and professional development, support, consulting, corporate interventions and group workshops provided by the Service Provider, whether delivered in person or remotely.

 

They apply to all clients, whether private Consumers (“Consumer Clients”) or professionals (“Professional Clients”), unless otherwise agreed in writing by the Service Provider.

 

Any order validation implies full and unconditional acceptance of these Terms and Conditions.

 

The applicable Terms and Conditions are those in force on the date the Contract is concluded.

 

Definitions:

  • “Services”: coaching, support, consulting, interventions and workshops provided by the Service Provider.
  • “Consumer Client”: any natural person acting for purposes outside their professional activity, within the meaning of French consumer law.
  • “Professional Client”: any natural or legal person acting within the scope of a commercial, industrial, craft, liberal or agricultural activity.
  • “Contract”: the contractual set consisting of these Terms and Conditions, any quote, commercial proposal, order form, booking form or written acceptance validated by the Client.
  • “Session”: an individual or group coaching or support session, of a defined duration, conducted in person or remotely.

 

Article 3 – Nature of the services

The Service Provider operates in particular in the following areas:

  • Consumer coaching, including a standard six-session program;
  • Executive, manager and talent coaching;
  • Consulting and corporate interventions;
  • Group workshops, short training programs and thematic sessions.

 

The Services fall within the scope of coaching and personal development and do not constitute medical treatment or psychotherapy.

No diagnosis or medical treatment is provided.

 

Certain Services offered by the Service Provider are intended for minors or young adults (hereinafter referred to as “Youth Clients”).

 

Where the Client is a minor, the Contract is concluded by the legal representative(s). Acceptance of these Terms and Conditions and payment for the Services are made by the legal representative(s), who remain contractually responsible.

 

Services intended for Youth Clients are also strictly coaching and non-therapeutic support services, delivered within a framework adapted to the Client’s age and situation.

 

Article 4 – Pre-contractual information

Prior to entering into any contract, the Service Provider provides the Client with essential information regarding:

  • the nature, duration and content of the Services;
  • pricing and payment terms;
  • cancellation, withdrawal and rescheduling conditions;
  • the Service Provider’s contact details.

 

The Client acknowledges having received this information prior to placing an order.

 

Article 5 – Order Process

Consumer Clients

The process includes:

  1. initial contact or booking;
  2. optional discovery call;
  3. transmission of a written coaching proposal;
  4. written acceptance by the Client;
  5. full payment or payment of the first instalment.

 

The order becomes final upon written acceptance and initial payment.

 

Professional Clients

Any intervention is subject to a quote, commercial proposal or agreement.
Signature (including electronic signature) constitutes a firm and irrevocable contractual commitment.

The order implies full commitment to payment.

 

Article 6 – Pricing

Prices are expressed in euros.

The Service Provider is exempt from VAT pursuant to Article 293 B of the French General Tax Code.

 

Consumer Clients

For the six-session Consumer coaching program (indicative pricing):

  • Lump-sum payment: €720 incl. tax upon order;
  • Instalment payment: €750 incl. tax, payable in three monthly instalments of €250 incl. tax.

 

No discount is granted for early payment.

The first session may only take place after receipt of the initial payment.

 

For certain Services, in particular those intended for Youth Clients, coaching is provided on a per-session basis, with no long-term commitment.

 

The fee for an individual session is €80 incl. tax for a duration of one (1) hour.

 

Professional Clients

Prices depend on:

  • the nature of the Services,
  • duration and number of sessions or days,
  • location (in person or remote),
  • any additional expenses (travel, accommodation, venue rental).

 

Applicable prices are specified in the accepted quote or agreement.

 

Article 7 – Payment Terms

Consumer Clients

  • Payment is due upon order.
  • For the six-session program, the first instalment must be paid before the first session.
  • Accepted payment methods include bank transfer, credit card (where applicable) or any other method expressly approved by the Service Provider.

 

For Services provided on a per-session basis, in particular those intended for Youth Clients, payment is due at the end of each session, by any payment method accepted by the Service Provider.

 

Any session delivered is due, regardless of the Client’s subjective assessment of the content or effects of the session.

 

Professional Clients

Unless otherwise agreed in writing, a 40% deposit is due upon order.

The balance must be paid within 30 calendar days of invoice date or end of the assignment.

 

Late payments automatically give rise to:

  • statutory late-payment penalties;
  • a fixed recovery fee of €40;
  • immediate payment of all outstanding amounts;
  • suspension or cancellation of ongoing Services.

 

Article 8 – Right of withdrawal (Indivual Clients only)

In accordance with Articles L221-18 et seq. of the French Consumer Code, Consumer Clients have a 14-day withdrawal period from the date of contract signature.

 

If performance has begun at the Client’s request before expiry of this period, the Client remains liable for Services already provided.

No withdrawal right applies once the Services have been fully performed.

 

Article 9 – Cancellation, rescheduling and interruption

Any cancellation or rescheduling request must be made in writing.

Sessions cancelled less than 48 hours before the scheduled time are due in full, except in cases of duly justified force majeure.

 

Interruption of a program does not release the Client from payment obligations.

 

Professional Client cancellation fees apply depending on notice periods, as detailed in the original agreement.

 

The Service Provider may cancel or reschedule in cases of serious impediment. If no reasonable rescheduling is possible, the relevant amounts will be refunded without further compensation.

 

For Services provided on a per-session basis, in particular those intended for Youth Clients, any session cancelled or rescheduled less than forty-eight (48) hours before the scheduled time is due in full, except in cases of duly justified force majeure.

 

In such case, the Service Provider reserves the right to invoice the session at the applicable rate.

 

Any session cancelled or rescheduled more than forty-eight (48) hours in advance may be rescheduled at no extra cost, subject to availability.

 

Any no-show is deemed to be a session delivered and will be invoiced.

 

Where the Client is a minor, cancellation, rescheduling and payment obligations are borne by the legal representative(s).

 

Article 10 – Performance of Services

Services may be provided in person or remotely via videoconference or telephone.
Clients are responsible for ensuring adequate technical conditions for remote sessions.

 

The Service Provider is bound by an obligation of means only regarding scheduling and execution.

 

Article 11 – Travel Expenses

Travel and accommodation expenses incurred outside the Service Provider’s usual place of business are charged to the Client, either at cost or as a flat fee specified in advance.

 

Article 12 – Liability

The Service Provider is bound by an obligation of means only and does not guarantee any specific outcome.

Clients remain fully responsible for their decisions and actions.

 

The Service Provider shall not be liable for indirect damages.

For Professional Clients, liability is strictly limited to the amounts actually paid for the relevant Service.

 

Article 13 – Intellectual Property

All methods, content, materials, programs and intellectual creations remain the exclusive property of the Service Provider.

Any reproduction or commercial use without prior written consent is prohibited.

 

Article 14 – Personal Data

Personal data are processed in compliance with GDPR and French data protection law.

Clients have rights of access, rectification, erasure and objection, exercisable by contacting the Service Provider.

 

Article 15 – Consumer Mediation

Consumer Clients may refer disputes to Société Médiation Professionnelle (SMP) after prior written complaint.

 

Article 16 – Force Majeure

Neither party shall be liable for non-performance due to force majeure as defined under French law.

 

Article 17 – Entire Agreement – Partial Invalidity – Amendments

These Terms constitute the entire agreement.

Invalid provisions do not affect the validity of remaining clauses.

The Service Provider may update the Terms at any time for future orders.

 

Article 18 – Governing Law – Dispute Resolution

These Terms are governed by French law.

In the event of dispute, an amicable solution will be sought.

 

Failing that:

  • Consumer disputes fall under the jurisdiction determined by civil procedure rules;
  • Professional disputes fall under the exclusive jurisdiction of the courts of the Service Provider’s registered office.

 

In the event of any discrepancy between the French and English versions, the French version shall prevail.